NetStar-1

Call Center Support

NetStar-1 provides high-quality call center services as an access point for individuals, agencies, academics and professional seeking government program material, resources and consumer information and publications. Clients trust NetStar-1 to provide Call Center services from staff which are knowledgeable about programs and resources, courteous in delivery and well-trained in the use of tools and applications. Our Call Center solution is readily adaptable to the needs of multiple agencies and programs, and is conveniently located in suburban Washington, DC.

NetStar-1’s Call Center facility features state-of-the-art solutions for automatic call and e-mail distribution, using voice-over-IP and web-enabled technologies. We have engineered an environment that uses automated call tracking and response systems plus sustainable power that is integrated into a modular electrical and data/communications system.

Our professional staff takes advantage of these resources as they provide expert technical support. Our Call Center is both scalable in design and flexible in operation, with a single point of program contact, improving customer service and creating faster turnaround of issues and requirements.

Why Choose NetStar-1?

• Reduce operating costs through outsourcing Improve accuracy and efficiency and speed of responsiveness
• Deliver customizable service tailored to specific need
• Develop and document extensive “dashboard”-based metrics reporting
• Enjoy reduced impact or disruption to business or operations Improve overall customer service and satisfaction
• Enhance focus on process improvement
• Manage compliance with service level requirements and agreements

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